Providing Goods and Services to People with Disabilities

Acura of Hamilton is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Acura of Hamilton will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed on our website, and at access doors.

Training

Acura of Hamilton will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

This training will be provided to staff within one month of hiring.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Acura of Hamilton's plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Acura of Hamilton's goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Acura of Hamilton provides goods and services to people with disabilities can email us: info@acuraofhamilton.ca, or verbally to our sales or service manager. All feedback, including complaints, will be reviewed and assessed by our general manager.

Customers can expect to hear back in one week.

Modifications to this or other policies

Any policy of Acura of Hamilton that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.